Refund Policy

You are eligible for a refund if:

• Your refund request is made within 30 days of purchase
• You have not violated our Terms of Service
• You have not exceeded reasonable usage limits
• This is your first refund request for the same account

To request a refund:

1. Log into your ZauberVPN account
2. Go to the "Account Settings" section
3. Click on "Request Refund"
4. Fill out the refund request form
5. Submit your request

Alternatively, you can contact our support team directly at refunds@zaubervpn.com

Processing times may vary depending on your payment method and bank.

Refunds will be issued using the same payment method used for the original purchase:

• Credit/Debit Cards: Refunded to the original card
• PayPal: Refunded to your PayPal account
• Cryptocurrency: Refunded to the original wallet address
• Bank Transfer: Refunded to the original bank account

In certain circumstances, we may offer partial refunds:

• If you've used the service for more than 30 days but less than 90 days
• For technical issues that prevent service usage
• For billing errors on our part
• For service interruptions beyond our control

The following items are generally non-refundable:

• Refund requests made after 30 days
• Accounts terminated for Terms of Service violations
• Multiple refund requests from the same user
• Gift subscriptions (unless specified otherwise)
• Promotional or discounted subscriptions

To cancel your subscription:

1. Log into your account dashboard
2. Navigate to "Subscription Management"
3. Click "Cancel Subscription"
4. Confirm the cancellation

Note: Cancellation does not automatically trigger a refund. You must request a refund separately if you're within the 30-day window.

If you initiate a chargeback or dispute:

• Your account will be immediately suspended
• We will investigate the dispute
• Future subscriptions may be affected
• We encourage direct communication instead

We recommend contacting our support team first to resolve any issues before initiating a chargeback.

We may consider refunds outside the 30-day window for:

• Extended service outages
• Security breaches affecting your account
• Billing errors on our part
• Major service changes that affect functionality

These cases are evaluated individually and require direct contact with our support team.

For refund-related inquiries, please contact us:

We may update this refund policy from time to time. Changes will be posted on this page with an updated "Last modified" date. Continued use of our services after changes constitutes acceptance of the updated policy.